Māpua Adventure Charters Limited (MAC)
We employ or contract experienced skippers to captain our purpose built boat. Our boat carries 8 people at a time and fishing tuition is provided. The minimum number of customers for a charter to proceed is 4.
Details
Pricing & Payment
Prices
The prices for our services are in New Zealand Dollars. Prices are accurate at the date of publication. Once you have made your booking, and paid, your booking will not normally be changed. However, we reserve the right to amend prices to ensure business viability. Prices are valid for 12 months from the date a booking is entered into our booking system. This date is noted on the booking invoice.
Payment
We accept Visa & Mastercard. We do not store your credit card details but they are retained by our provider and relate to your invoice. All charters must be paid for up front.
Note: If paying by credit card the 2.5% transaction fee from the bank is added to the charge.
Damage to or loss of our gear
The customer is liable to pay costs, as determined by MAC, for any accidental or deliberate damage, or loss, caused by you, to our gear. Some common causes are noted below.
“High Sticking” - This is when you lift the rod above an angle of approximately 90° and you have a fighting fish on the other end. The rod can easily snap.
“Rod Holder Placement” - The rod should not be placed in a rod holder whilst you are fishing. It’s equivalent to “high sticking” if a fish takes the bait.
“Touching the Edge” - This can happen when you are bringing in a large fish and the rod touches the side of the boat. It’s similar to breaking a stick across your leg. The rod will respond to the pressure point in the same way and often snaps.
“Rod & Reel Loss” - Luckily it isn’t a common occurrence. However, if a fish manages to pull the rod and reel overboard, and you are the person using it at the time, you are liable for the replacement cost.
“Unattended Rod & Reel” - Rod’s and reels left lying around the boat without proper attention are liable to loss or damage.
Refunds & Cancellations
Conditions
The New Zealand coastline can produce some harsh weather and due to our geographical position, any weather systems involving a westerly aspect can result in a cancelled charter. The decision to cancel a charter is the skippers decision and is done so for your safety. The skippers decision is final and will be communicated to you the day before your charter.
We ask our overseas clients to bear this in mind when booking charters with tight time schedules. Ideally, if booking from overseas please allow some flexibility to move dates.
In the event of weather-related cancellations and you wish to re-book an alternate date for your charter, it’s important to note that any payment held must be utilised within six months. Failure to do so may result in the payment becoming void. It’s advisable to promptly reschedule or make alternative arrangements to ensure the payment remains valid.
It is your responsibility to reschedule a booking with MAC.
If you cancel within 2 weeks of your charter date your payment is Non-refundable, but the charter date is transferable to an alternate date.
If we cancel due to a mechanical or staff event, your payment is refundable.
Safety &
Privacy
Safety
MAC takes the safety of our customers very seriously and we have an excellent safety record. Our experienced skippers will give a safety briefing at the wharf prior to departure.
Our primary concern is for your safety and you must comply with any instructions from the skipper immediately and without argument. This includes the donning of life jackets when conditions warrant, or for any other reason the skipper determines necessary.
Sea sickness
If you think that motion sickness could be an issue we recommend sea-sickness tablets should be taken prior to the trip as a precaution. NO refunds are given if customers are sea sick or require us to take them back to the wharf.
Health Conditions
Please notify us of any serious health conditions. Fishing of this type is physically demanding. Consult your healthcare professional for advice before making a booking if you have any concerns.
Disabled access - currently we are not equipped for wheelchairs.
Limitation of Liability
Not withstanding anything else expressed or implied in these Terms and Conditions and except where a statute requires otherwise, Mapua Adventure Charters Limited and its contractors shall not be liable whether in contract, tort or otherwise for:
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(a) the death of, or any injury to, a person or persons;
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(b) damage to property;
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(c) any direct, indirect, consequential, financial or economic loss, or damage to property, arising out of any act or omission of Mapua Adventure Charters Limited or its contractors.
Privacy
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. All information collected from you, by us, will remain private and confidential to Mapua Adventure Charters Ltd.
We can use your personal information to allow us to provide our charter service, and to improve the services we offer. We may occasionally carry out market research and send you details of exclusive MAC offers we think may be of interest to you. If you do not wish to receive such information, please email us at bookings@mapuaadventurecharters.co.nz or, alternatively, when we send you a newsletter it will contain a provision for you to opt out of receiving any further information from us.
We do not store any of your credit card details. When you book with us via our website we are not party to the full details. Should you provide your credit card numbers to us by phone they will be immediately entered into our secure online system, managed by Payment Express, and are only accessible for payment or refund of your invoice.
We may provide information about you to our employees or contractors in order to provide our charter services to you. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to by law. Should you breach our Terms and Conditions or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with New Zealand law.
Photography & Video
MAC staff may take photos and/or video of you fishing. These are the property of MAC and we can use them on any medium to promote our business such as on our web site or in social media. You will need to contact us in writing prior to the trip if you do not want pictures of yourself used on any medium.
We are not responsible for photos and/or videos taken by our other customers. You will need to manage this circumstance yourself should you not want your image recorded.
MAC take an enormous amount of photos/videos on a daily basis. We cannot guarantee that your photos will be made available on a social media site such as Facebook or retained in our systems following your trip.
We do not email these photos out to individuals.
You are welcome to take as many photos/videos as you like for your own collection.