Privacy Policy

Māpua Adventure Charters ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, how we use it and your rights. We handle personal information in accordance with the New Zealand Privacy Act 2020.

Who we are

Māpua Adventure Charters is a family run boat charter business based in Māpua, New Zealand. If you have any questions about this policy or your information, you can contact us at:

Phone: 021 636 517 Email: bookings@mapuaadventurecharters.co.nz

What information we collect

We may collect the following information when you book a charter, make an enquiry or use our website:

Your name, your contact details (phone number and email address), booking and payment details, the content of any messages or enquiries you send us, and any information you choose to give us about your trip (for example group size or special occasions).

When you visit our website, some technical information may also be collected automatically through our website platform, such as your device type, browser and general usage data.

How we collect it

We collect information directly from you when you: book online through our website, contact us by phone, email or message, or interact with us on social media. Some technical data is collected automatically by our website platform as described above.

How we use your information

We use your information to: take and manage your booking, contact you about your trip including any changes or cancellations, respond to your enquiries, process payments, and improve our service and website.

Payments

Payments made through our website are processed by our booking and payment providers Wix & Stripe. We do not store your full card details ourselves. Please refer to the relevant provider's own privacy policy for how they handle payment information.

Our website platform

Our website is built and hosted on Wix. Wix collects and processes some data on our behalf as part of hosting the site and running the booking system. You can read how Wix handles data in the Wix privacy policy on their website.

Who we share your information with

We do not sell your personal information. We may share it only where necessary with: our website and booking platform (Wix), our payment provider, and anyone we are legally required to share it with.

How long we keep it

We keep your personal information only for as long as we need it for the purposes described above, or as required by law (for example tax and business records). When we no longer need it, we take reasonable steps to delete or de-identify it.

Keeping your information safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No system can be guaranteed as completely secure, but we work to keep your information safe and rely on the security measures provided by our website and payment platforms.

Your rights

Under the Privacy Act 2020, you have the right to ask us for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us using the details above. We will respond as soon as we reasonably can.

If you are not satisfied with how we have handled your information, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

Our website may use cookies and similar technologies to help the site work and to understand how it is used. You can usually control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date below.

This policy was last updated on 27 July 2026.